Terms & Conditions

Last updated: 8 September 2026

Welcome to Hriday Fab. These terms apply to purchases from hridayfab.com. The store is operated by Lathiya Nirav Sureshbhai, a sole proprietor trading as HRIDAY, based in Surat, Gujarat, India. GSTIN: 24AYFPL8837R1ZK. Business contact details are available on our Contact Us page.

Products and orders

Please check the product description, included pieces, selected colour and size chart before ordering. Provide accurate contact and delivery details. Orders must be placed by an adult who can enter into a binding contract; a parent or legal guardian should manage purchases for anyone under 18.

Colours may appear slightly different on different screens. This does not affect your rights if an item is incorrect or materially different from its description. If an item is unavailable or we cannot fulfil an order, we will contact you and refund any payment for the cancelled supply. We will not substitute an item without your agreement.

Prices and payments

Prices are in Indian rupees and include applicable GST. Any delivery or payment-method charge is shown at checkout before you confirm the order. Use the payment options offered at checkout and review the final total.

For payment assistance, share your order number and transaction reference with support. Never share your card security code, password, OTP or UPI PIN.

Delivery and cancellations

Read our Shipping Policy for delivery estimates and charges.

We deliver across India where courier service is available and dispatch within 1 working day. Delivery time depends on your pincode and the courier. Contact us before ordering if you need a delivery estimate.

For cancellation or an address change, contact us promptly with your order number. We will confirm whether the order can still be changed before dispatch. Your applicable consumer rights remain available.

Returns and exchanges

Read our Return & Exchange Policy for the full process and refund details.

Request an ordinary return or exchange within 3 days of delivery. Contact us before sending an item back so we can confirm the return instructions and actual courier charges.

Customers pay the actual return courier charge for an ordinary refund return. For an ordinary size exchange, customers pay the return and replacement courier charges, including the first exchange. Replacement sizes are subject to availability.

If we send a wrong, defective, damaged or misdescribed item, Hriday Fab pays the necessary return and replacement shipping costs. The ordinary 3-day request window does not limit your remedies under applicable consumer law.

Customer support and complaints

Contact Nirav Lathiya, proprietor and Grievance Officer, at contact@hridayfab.com, +91 9313949146 or WhatsApp. Please include your order number. We acknowledge complaints within 48 hours and resolve them within one month of receipt.

Your rights and privacy

Indian law applies. These terms do not exclude any rights or remedies available under applicable consumer law, or limit where you may raise a complaint under that law. Our Privacy Policy explains how we handle personal information.

Updated terms apply to future orders and do not remove rights attached to an existing order.