Return & Exchange Policy

Request within 3 days

You can request an ordinary return or size exchange within 3 days of receiving your order. Contact us on WhatsApp: +91 9313949146 or at contact@hridayfab.com with your order number, item and reason.

Please contact us before sending an item back. We will confirm the return instructions, return address and any courier charges first.

Return courier charges

For an ordinary return, such as a change of mind, you pay the actual return courier charge. Where we arrange the courier, we will disclose the charge before booking it.

Size exchanges

For an ordinary size exchange, you pay the actual courier charges for both returning the original item and receiving the replacement. The first size exchange is not free. We will confirm both charges in advance. Replacement sizes are subject to availability.

Wrong, damaged or defective items

If you receive a wrong, damaged, defective or misdescribed item, please contact us so we can arrange the appropriate refund or replacement. Hriday Fab pays the necessary return and replacement shipping costs in these cases. Photos of the issue can help us resolve it.

Refunds

We inspect returned items after receipt and confirm the refund amount. Approved refunds are initiated within 7 working days of receiving and inspecting the returned item. Sundays and public holidays are excluded.

Prepaid refunds go back to the original payment method. Cash on Delivery refunds are sent by UPI or bank transfer to the details you provide. Your bank or payment provider may take additional time to credit the refund. We will share a refund reference or payment confirmation when available.

We do not request your OTP, UPI PIN, card PIN or banking password to issue a refund.

Help and consumer rights

The 3-day request window applies to our ordinary return and exchange service. It does not limit your rights under applicable consumer law, including remedies for defective, wrong or misdescribed goods.

For a complaint, contact Nirav Lathiya using the WhatsApp number or email above. We acknowledge complaints within 48 hours and aim to resolve them promptly, no later than one month from receipt.