Privacy Policy

Last updated: 8 September 2026

Hriday Fab respects your privacy. This policy explains how we use information when you shop at hridayfab.com or contact us. The store is operated by Lathiya Nirav Sureshbhai, a sole proprietor trading as HRIDAY, based in Surat, Gujarat, India.

Information we collect

• Your name, phone number, email and delivery address when you order or contact us.
• Order details, payment status and transaction references needed to fulfil purchases, returns and refunds.
• Messages and photographs you choose to send for customer support.
• Device and browser details, pages viewed, referring links and interactions such as clicks and scrolling, collected through cookies and similar technologies.

How we use and share information

We use information to process and deliver orders, provide updates and support, handle returns and refunds, improve the shopping experience, prevent fraud and meet accounting or legal obligations.

Necessary information is shared with providers supporting our store, payments, deliveries, communications, website security and analytics. We may also disclose records to professional advisers or authorities when required by law or to resolve a dispute. Providers may process information in India or other countries under their applicable privacy policies.

Payment credentials are handled on the payment provider's checkout page. Please never send card security codes, passwords, OTPs or UPI PINs by email or WhatsApp.

Cookies and website analytics

Cookies support the cart and checkout and help us understand how the store is used. Google Analytics measures visits, traffic sources and website interactions. Learn how Google uses information from partner sites.

Microsoft Clarity uses cookies and similar technologies to capture browsing interactions and create heatmaps and session replays, helping us improve the store. Form entries are masked. Microsoft may also process this information for its own purposes, including product improvement and advertising, as described in the Microsoft Privacy Statement.

You can manage or block cookies in your browser. Some shopping features may be affected. Google also provides an Analytics opt-out browser add-on. These controls do not remove records we already need to keep for your orders.

Retention, security and your choices

We retain information while needed to fulfil orders, resolve enquiries or disputes, and meet tax, accounting and legal duties. We take reasonable steps to protect information, although no online service can guarantee absolute security.

Contact us to review or correct your details, request deletion of information we no longer need, or stop optional promotional messages. We may verify your identity and explain any legal reason for retaining a record. Essential order updates will continue when needed.

Orders for anyone under 18 should be placed and managed by a parent or legal guardian. If a child has submitted personal information directly, please contact us.

Contact and complaints

Nirav Lathiya, proprietor and Grievance Officer, can be reached at contact@hridayfab.com, +91 9313949146 or WhatsApp. Business contact details are available on our Contact Us page. We acknowledge complaints within 48 hours and resolve them within one month.

We update the date above when this policy changes and provide any additional notice required by law.